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Shellycrook11
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I'm not due to upgrade till September but phone has broken can I upgrade early

My phone has broken and not due to upgrade till September can I upgrade early

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Forum Team
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Re: I'm not due to upgrade till September but phone has broken can I upgrade early

Hi Shellycrook11,

 

Welcome to the community and thanks for posting. I'm sorry to hear your phone is broken.

 

If there's a handset fault you could be covered under the 2 year warranty. If you want to upgrade then you'll be required to pay the remainder of the contract off first.

 

If you want to discuss it further please contact us on 789 from any Virgin Mobile handset or 0345 6000 789 from any other phone.

 

Please let us know how it goes.

 

Thanks


Rich
Forum Team
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