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Knightonite
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I'm in Holland but I cannot phone anyone or send texts.

I'm in Holland but I cannot phone anyone or send texts. Phone says I'm on T-mobile  I have roaming, what do I need to do?

Please Help!

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Forum Team (Retired) Mat_H
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Re: I'm in Holland but I cannot phone anyone or send texts.

Hi Knightonite,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with the service abroad. I want to get this all sorted for you. Can you let me know what phone you're using so I can give you some advice?

 

Are you also able to let me know if you called us to enable roaming before you left?

 

If not, are you able to call us on +447953967967 from any other number?

 

Let me know as soon as you can.

 

Thanks,


Mat


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Lee_B
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Re: I'm in Holland but I cannot phone anyone or send texts.

Hi Knightonite

Hope all is well in Holland

If you are connected to a Holland network provider. Check that the number you are sending to starts with +44.

if not . Drop the 0 from then mobile number and replace with +44 OR 0044

e.g

+44778*********
0044778********
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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Knightonite
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Re: I'm in Holland but I cannot phone anyone or send texts.

Thanks for the advice, I've done that already, but everytime I phone or try to send a text, it says this call is not allowed.?

I've tried to send T-mobile an email, but they said it may take up to 10 days.

Someone suggested it may be that I need to have the bar lifted?

But how?

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Forum Team (Retired) Mat_H
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Message 4 of 6
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Re: I'm in Holland but I cannot phone anyone or send texts.

Hi Knightonite,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with the service abroad. I want to get this all sorted for you. Can you let me know what phone you're using so I can give you some advice?

 

Are you also able to let me know if you called us to enable roaming before you left?

 

If not, are you able to call us on +447953967967 from any other number?

 

Let me know as soon as you can.

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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Knightonite
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Re: I'm in Holland but I cannot phone anyone or send texts.

Hi Mat

Thanks for your reply.

I had a virgin text saying I could use my phone here.

I did a search here, and found I had to lift the international bar on my phone. Which I found out is in my virgin mobile account page.

I have done that now, and have been able to send texts. I presume I can make calls too.

It seems that was all that stopped me.

So thank you again. I'll post back if I have any more problems.

Cheers

 

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Forum Team (Retired) Mat_H
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Re: I'm in Holland but I cannot phone anyone or send texts.

Glad to hear that you got this all sorted in the end Knightonite Smiley Happy

 

Please let me know if you need anything at all from us.

 

Thanks,

Mat


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