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nkpajp
Joining in
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I'm in Belgium and when I make a phone call I get a message unauthorised number.

I'm trying to phone the Uk from my mobile, keep getting unauthorised number.

Help plz.

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teabag
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Re: I'm in Belgium and when I make a phone call I get a message unauthorised number.

This is only guess.  Maybe "International call barring" has been turned on in your account, you can check this by logging into your online account.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Moderator
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Re: I'm in Belgium and when I make a phone call I get a message unauthorised number.

Hi nkpajp,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you're experiencing issues calling from us from Belgium.

 

I can see teabag is helping you out which is great.

 

Did you mange to get this sorted.

 

As tea bag mentioned you will need to log into your account and go to plan and device then click the manage services tab.

 

You can move the relevant slider to the option you wish and click update. You are then presented with a green successfully changed message.

 

The service change may take up to 24hrs to take effect.

 

Hope this help.

 

Let us know if there's anything else you need.

 

 

Stephen_B
Community Moderator

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