I've tried to set up an online account but it wont let me do that either
Welcome to the community and thanks for posting.
Sorry to hear you have no signal abroad on your mobile and you're also experiencing problems setting up an online account with us. It sounds as though roaming is not setup on your account.
As you are having difficulties setting an online account up we would need to speak to you directly. Please give our mobile team a call on +44345 6000 789 so we can get this sorted for you.
Hope this helps.
Let me know if you need anything
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