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chippa
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I lost my phone and would like know if Virgin Mobile can locate the position

Hi Folks.Sad afternoon.I lost my phone and if you phone it ,it is engaged then rings and i don`t know where it is.Any help either -Can Virgin Mobile locate it on networks or how do i report as a last resort to get a new sim card send.Thanks

 

Chippa

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Magic_M
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Re: I lost my phone and would like know if Virgin Mobile can locate the position

What phone is it? If it's powered on, has a data connection and location enabled you may be able to locate it.

If you want to cancel the sim card (note that you are liable for any changes incurred if someone uses your phone) and get a replacement you'll need to phone customer services.
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Superuser
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Re: I lost my phone and would like know if Virgin Mobile can locate the position

Hi chippa,

 

depending on your device Google may be able to help: https://myaccount.google.com/find-your-phone

Contact Virgin Mobile and report your phone lost: Free call 150 from a Virgin Media landline. 0345 6000 789 from any other phone.

They will be able to block your SIM and send you a replacement.

 

AlexKid :-)

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chippa
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Re: I lost my phone and would like know if Virgin Mobile can locate the position

Thank you.It is data enabled and is an iphone 4s.How do i go about please ?

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Superuser
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Re: I lost my phone and would like know if Virgin Mobile can locate the position

Hi chippa,

http://www.apple.com/uk/icloud/find-my-iphone.html 

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
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Magic_M
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Re: I lost my phone and would like know if Virgin Mobile can locate the position

Looks like there is support built in but you would have needed to have already enabled it (hopefully you did). Have a read of: https://support.apple.com/en-gb/HT201472
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chippa
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Re: I lost my phone and would like know if Virgin Mobile can locate the position

Now that the phone is off,it cannot be located.But thank you all.

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