I just want to be able to upgrade my account... please someone in this digital age help me do it without having to dial a number. Is there no webchat facility etc?
Thanks for posting. I'm pleased to hear you want to upgrade your account.
You can upgrade via your online account here. If you're eligible for an upgrade then you should see a prompt. Alternatively, you can visit a local Virgin Media store and they can help too.
If you need to speak to the team please call 789 from a Virgin Mobile handset or 0345 6000 789 from any other phone.
Please let us know how you get on.