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JadeL
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I haven't recieved a confirmation email for pay monthly order?


Hi, ordered pay monthly phone a few days ago now, said I would recieve confirmation email. But i still haven't recieved one? Any ideas what to do? Thanks
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Superuser
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Re: I haven't recieved a confirmation email for pay monthly order?

Hi JadeL,

 

I would advise you to give customer services a call on (789 from a Virgin mobile if you already have one)

0345 6000 789 from any other phone (standard rate call) and ask them about your order.

Or if you wait this post may get responded to by one of the Virgin team on here but that could take a few days.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team (Retired) BenD_H
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Re: I haven't recieved a confirmation email for pay monthly order?

Hi JadeL,

 

Thank you for your message, welcome back!

 

I can see you've met AlexKid, thanks for the advice Smiley Happy

 

I would like to know if you have been able to call in and also have you been able to check all of the folders that the email address is linkde to? Sometimes this can be mistaken for spam, (expecially if this is the first time we've emailed you).

 

Keep in touch.

Ben


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