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Danielle05x
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Message 1 of 57
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I haven't recieved a confirmation email for pay monthly order?

Hi, ordered pay monthly phone a few days ago now, said I would recieve confirmation email. But i still haven't recieved one? Any ideas what to do? Thanks
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snapples
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Message 2 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

I have been waiting since for over 72 hours for an email.. I didn't receive a confirmation of order email either.

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Danielle05x
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Message 3 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

It's annoying me lol! I don't know wether to just expect a phone to turn up or not
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Charlie75
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Message 4 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

Well.... This all fills me with confidence. Seems there is a few of us in the same boat. And that's just the very few of that could be bothered to find this forum, register and leave a comment!!!
I'm left wondering if I want to enter into a contract with Virgin at all.... If they can't be bothered to get us set up and accept us as customers with open arms quickly and easily, how night they treat us when they final do!?!
HHHMMMMM????
C.
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snapples
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Message 5 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

It won't just turn up unfortunately as apparently you have to sign a credit agreement as Virgin Finance lend you the money to purchase your handset. 

 

You could always ring them, however pulling your own teeth out is a more pleasurable experience!!

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Forum Team (Retired) Mat_H
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Message 6 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

Hi all,

 

This is rather odd. Sorry to keep you waiting!

 

I'm looking into this currently. I'll be speaking to a colleague shortly to see if there's any reason behind this.

 

Thanks for your patience,

 

Mat


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adam19782012
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Message 7 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

I too have not received an email confirmation for a mobile phone order placed 24hrs ago? Is it a yes or a no ?
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snapples
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Message 8 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

Is it yes or no?

 

Who knows, because Virgin don't even know and I have been waiting since Monday!

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adam19782012
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Message 9 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

Really ? I have a package with virgin media which is 1st class what's the story with mobile,s ? Come on virgin help us out.
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0utrage
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Message 10 of 57
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Re: I haven't recieved a confirmation email for pay monthly order?

Same issue here, spent over 2 hours on the phone since Monday trying to sort this out and still no nearer.

 

Last I was told was that the Team will contact me within 48 hours. Yeah whatever.

 

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