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Taitiee
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I haven't received a confirmation email for pay monthly order?

Hi,

I ordered a pay monthly phone contract on Tuesday (19/07/2016) and was given an email confirming my details and that I should receive a confirmation email with a contract for me to sign within 24 hours. I haven't received one yet.

Any help would be appreciated.

Thanks, 

Kieran.

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Superuser
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Message 2 of 6
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Re: I haven't received a confirmation email for pay monthly order?

Hi Kieran,

 

I would recommend giving customer services a call (free) on 789 from a Virgin mobile if you have one.

0345 6000 789 from any other phone (standard rate call or included in any minutes) so that they can look into your order.

Or if you are prepared to continue waiting this post may get responded to by one of the Virgin team on here.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Taitiee
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Message 3 of 6
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Re: I haven't received a confirmation email for pay monthly order?

I'm unable to call as I have no mobile. Using this forum is my only option in hopes this gets resolved.

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Taitiee
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Message 4 of 6
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Re: I haven't received a confirmation email for pay monthly order?

Still gotten no email. Was really hoping for it today.

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Forum Team
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Message 5 of 6
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Re: I haven't received a confirmation email for pay monthly order?

Hi Taitiee

Welcome to the community.

Sorry to hear about the issues you've had receiving the email confirming your order.

It's a few days since your last post - I just wanted to check if you've been able to get this sorted out now.

Many thanks

Mark Y
Forum Team

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Taitiee
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Message 6 of 6
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Re: I haven't received a confirmation email for pay monthly order?

Yeah, everything is sorted now. I got a call yesterday about it. Thanks for the reply, Mark!

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