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andyb6
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I have a new Lumia 640 and I am unable to receive my blueyonder emails.

I have a new Lumia 640 and have installed my blueyonder email account. When I sync none of my emails are visible and I can not receive any new emails. Has anyone had the same problem?

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geoff1962
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Re: I have a new Lumia 640 and I am unable to receive my blueyonder emails.

Hi
If you search the forum for "windows phone email" you will find a thread called losing emails from my mobile .just delete your email account and follow the instructions

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Fletch243
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Re: I have a new Lumia 640 and I am unable to receive my blueyonder emails.

I am having the same problem. Some messages appear very soon after they are received, but then they disappear
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andyb6
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Re: I have a new Lumia 640 and I am unable to receive my blueyonder emails.

Many thanks for letting me know Fletch. At least I now know that I have not done something wrong.

Does anyone know how to correct this?

I have rang Virgin but the first person I spoke to did not understand what the problem was and put me through to technical but neither of us could understand each other (must have been the Mumbai office). 

If I can't use the mobile for emails I might just send it back to Virgin.

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geoff1962
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Re: I have a new Lumia 640 and I am unable to receive my blueyonder emails.

Hi
If you search the forum for "windows phone email" you will find a thread called losing emails from my mobile .just delete your email account and follow the instructions
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andyb6
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Re: I have a new Lumia 640 and I am unable to receive my blueyonder emails.

Many thanks for your help Geoff.

I managed to solve to problem by adding my email via the advance settings and entering all the information manually. The article you suggested pointed me in the right direction.  Many thanks.

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geoff1962
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Re: I have a new Lumia 640 and I am unable to receive my blueyonder emails.

That's OK glad I could help