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CStevens
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I have a freestyle contract at £5 pm, I want to put it up to £15 pm

I have called twice to be able to boost my £5pm Free Style contract to £15pm. It wont let me do this online and said to call 789, but both times they have tried to put me through to Contracts and while I've been on hold its gone back to the original voice message you get when you call in. I know the calls are free but its a waste of my time. Is there a better way of doing this?

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Forum Team (Retired) Mat_H
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Re: I have a freestyle contract at £5 pm, I want to put it up to £15 pm

Hi Cstevens,


Welcome to the forums Smiley Happy

 

Glad to see you want to improve the tariff! When you try and upgrade online, what happens?

 

If it's not possible to do this online, you'd need to give us a call on 789 or 0345 6000 789 and we can ensure this is sorted for you.


Let me know how you get on.

 

Thanks,

Mat


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