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spds
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I do not get a 3g signal. Why?

My trusty old Samsung Ace II worked fine until a few weeks ago and then stopped getting a 3G signal. Is it the phone or Virgin's service?

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Forum Team (Retired) Mat_H
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Re: I do not get a 3g signal. Why?

Hi Spds,

 

Thanks for posting Smiley Happy

 

Sorry to hear you've had some issues with 3G on your Ace 2. I want  to get it all sorted for you as soon as possible.
 

Are you able to go into settings > Wireless and Networks > Mobile Networks and see if the packet data box is ticked?

 

If it's not, pop the tick in and see if this helps.

 

If you're still having issues after that, can you PM me your full postcode so I can rule out any area faults?

 

Looking forward to hearing from you.


Thanks,

Mat


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Re: I do not get a 3g signal. Why?

Hi Spds,

 

Are you still having data issues with your Ace 2?

 

Please let me know if there's anything I can do to help get this fixed for you.

 

Speak soon Smiley Happy

 

Thanks,

Mat


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