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qwert54321
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I cant register my moblie, or make any texts or calls - not even to 789 or 222

I have had the sim for a few months, but only inserted it yesterday. When I try and register online it says: sorry we haven't been able to verify your account.

Please help.

 

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J0hn
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Re: I cant register my moblie, or make any texts or calls - not even to 789 or 222

Call in on 0345 6000 789

 

normal call rate from a land line


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J0hn
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Re: I cant register my moblie, or make any texts or calls - not even to 789 or 222

Call in on 0345 6000 789

 

normal call rate from a land line

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Forum Team
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Re: I cant register my moblie, or make any texts or calls - not even to 789 or 222

Hi qwert54321

Welcome to the community Smiley Happy

Sorry you're having some issues setting up the SIM.

Could I just ask how long you've had the SIM? Also, is it Pay As You Go?

If it's Pay As You Go and it's not been used in more than 6 months it's possible it's been deactivated due to inactivity.

This is because we only have a finite supply of numbers, so unused numbers are recycled and eventually re-assigned to new customers.

In this case, the best bet would be to order a new SIM free of charge from our website here.

Let us know how you get on.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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