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Ferry
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I cannot get a service from abroad, although I did contact V M before I came. Cannot contact them now. An

Cannot get any service abroad although I contacted them before coming. Cannot make contact now. Any advise

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Superuser
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Re: I cannot get a service from abroad, although I did contact V M before I came. Cannot contact them now

Hi Ferry,

 

when you say that you contacted VM before, was it to ensure that roaming was active?

You could check yourself by logging into your mobile account > "Plan and device" > "Manage your services"

Make sure that "Roaming" is ON and "International call barring" is OFF.

 

Have you tried manually selecting a network?

 

If you still have no luck you may be able to use the Contact Us - Web Chat but advisors are often busy.

 

Or if you can gain the use of another phone you could call the team for help.

Calling from abroad - Virgin mobile UK support line is +447953 967 967

You'll just need to know your account password.

 

AlexKid :-)

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Superuser
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Re: I cannot get a service from abroad, although I did contact V M before I came. Cannot contact them now

Hi Ferry,

 

when you say that you contacted VM before, was it to ensure that roaming was active?

You could check yourself by logging into your mobile account > "Plan and device" > "Manage your services"

Make sure that "Roaming" is ON and "International call barring" is OFF.

 

Have you tried manually selecting a network?

 

If you still have no luck you may be able to use the Contact Us - Web Chat but advisors are often busy.

 

Or if you can gain the use of another phone you could call the team for help.

Calling from abroad - Virgin mobile UK support line is +447953 967 967

You'll just need to know your account password.

 

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Yesican
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Re: I cannot get a service from abroad, although I did contact V M before I came. Cannot contact them now

I DID contact them before flying out and i'm STILL having problems!

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Forum Team (Retired) Mat_H
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Re: I cannot get a service from abroad, although I did contact V M before I came. Cannot contact ...

Hi Yesican,


I responded to your other thread regarding this.


Thanks,

Mat


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