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benpv
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I can't browse the net when I am in France.

Hi,

I have the original PAYG  and can't browse the net when I go to France.

Can anybody help me please.

 

benpv

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Forum Team (Retired) Mat_H
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Message 2 of 7
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Re: I can't browse the net when I am in France.

Hi Benpv,

 

Welcome to the forums Smiley Happy

 

I'm really sorry you're having trouble Data Roaming in France. Can you let me know what phone you're using so I can provide some tips?

 

Thanks,

 

Mat


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Forum Team (Retired) Mat_H
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Message 3 of 7
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Re: I can't browse the net when I am in France.

HI Benpv,

 

Are you still having issues here?

 

Let me know if there's anything I can do.

 

Thanks,


Mat


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benpv
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Re: I can't browse the net when I am in France.

Hi Mat,

Thanks for reply and sorry not to have got back to you sooner.I have been on holiday in France!

My phone is a Samsung Galaxy K zoom. SM-C115.

The phone and messages work when I am in France but I cannot get on the net. I have the box of mobile data ticked and also data roaming ticked.

I have the original pay as you go card. Do I need to purchase anything else to have internet connection when I am in France?

Best wishes

benpv

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Message 5 of 7
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Re: I can't browse the net when I am in France.

Hi benpv,

 

Thanks for keeping us updated. I hope you enjoyed your holiday.

 

It appears the phone is correctly set up for roaming as you could connect to a network to make and receive messages.

 

You'd have needed to purchase an EU data pass in order to use mobile internet in France. Please click here for a list of prices. Any data allowance you have as part of the SIM deal is for UK use only.

 

Hope this helps. Please let us know if you're not sure of anything.

 

Thanks


Rich
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benpv
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Message 6 of 7
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Re: I can't browse the net when I am in France.

Hi Mat,

Thanks for reply and sorry not to have got back to you sooner.I have been on holiday in France again.

Your advice was good I got an EU data pass and all worked well

Thanks

Benpv

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Message 7 of 7
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Re: I can't browse the net when I am in France.

Hi benpv,

 

Thanks for getting back to usSmiley Happy

 

Always great to hear the advice we gave you helped out.

 

If you need anything else just get back to us.

 

Take care

 

 

Stephen_B
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