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Juneclarke18
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I am in Italy and my phone won't work. It's saying its blocked? Can anyone help. I cant call anyone!

I would email Virgin but their website doesn't give this as an option, I have wifi in my iPad -just can't use my phone! I think they have to enable if?

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Forum Team (Retired) Mat_H
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Re: I am in Italy and my phone won't work. It's saying its blocked? Can anyone help. I cant call ...

Hi Juneclarke18,

 

Welcome to the forums Smiley Happy

 

I'm really sorry you're having issues with roaming currently. We can get this all sorted for you. Roaming can be enabled in your online account here. All you'll need to do is go to Plans and Devices > Manage Services >Enable roaming.

 

Let me know how you get on with this.


Thanks,

 

Mat


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