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rebekah26
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I am in Germany and due a phone upgrade. Can't connect to call Virgin. Help !

Hi ! 

I am currently in Germany, and I am due a phone upgrade in the next few days. I have tried calling Virgin but after going through the main menu (and getting charged!) it tells me that it can't connect and hangs up. What can I do about this ? I would prefer to speak to someone over the phone than do it online. Any suggestions ?

 

Thank-you ! 

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Forum Team (Retired) Mat_H
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Re: I am in Germany and due a phone upgrade. Can't connect to call Virgin. Help !

Hi Rebekah26,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've been unable to upgrade over the phone. You can log in via your online account here and upgrade on the Plans and devices tab Smiley Happy

 

Let me know how you get on with this.


Thanks,

 

Mat


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Forum Team (Retired) Mat_H
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Re: I am in Germany and due a phone upgrade. Can't connect to call Virgin. Help !

Hi Rebekah26,

 

How did you get on with this?

 

Let me know if there's anything I can do to help.

 

Thanks,

Mat


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