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FBaile
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I am in France and unable to use my mobile. Please register it for use here for 3 weeks.

I forgot to register my mobile for use in France. Can this be done for me now?  I need it here until 29th September.

 

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Superuser
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Message 2 of 5
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Re: I am in France and unable to use my mobile. Please register it for use here for 3 weeks.

It may not work but you can do it yourself and hope that the French networks recognise what has happened and allow you to use your phone.

Log into your VM mobile account - see help file (Going Abroad Section)

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1003&PARTITION_ID=1&secureFl...

and turning roaming on. It may take up to 24 hours to go through.

Otherwise you may  to follow the advice here (expensive).

http://community.virginmedia.com/t5/Mobile/Roaming/td-p/2252903


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whenthecatsaway
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Message 3 of 5
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Re: I am in France and unable to use my mobile. Please register it for use here for 3 weeks.

call +447953 967 967 to set up roaming but there's no guarantee this will activate as you're already abroad Smiley Sad 

 

[edit - beaten to it!]

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I do not work for Virgin Media.
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Moderator
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Message 4 of 5
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Re: I am in France and unable to use my mobile. Please register it for use here for 3 weeks.

Hi FBaile,

 

Welcome to the community and thanks for posting.

 

Sorry to hear you're having difficulties using your mobile abroad.

 

I can see you've already had some help from HowardML and whenthecatsaway which is great and much appreciated.

 

I've provided a link here to a previous post with information on getting roaming working. 

 

If you get any issues you would need to call our mobile team on +44345 6000 789 so we can take a look at this for you.

 

Let us know how it goes.

 

Speak soon

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Andrew1010
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Message 5 of 5
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Re: I am in France and unable to use my mobile. Please register it for use here for 3 weeks.

Interested if you managed to get sorted, as VM data and call roaming system appears to have had major problems for a number of days. See other posts ( all of which have the same canned VM advice despite the help number bring down for days)
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