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Adeyj1
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I am abroad. How can I turn on roaming?

I left the UK assuming virgin sim would work abroad.  I didn't turn on roaming before I left.  Can I remedy it while abroad?

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Forum Team
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Re: I am abroad. How can I turn on roaming?

Hi Adeyj1,

 

Welcome to the community and thanks for posting. 

 

You can enable this via your online account. Please click here to log in and follow these steps:-

Online account > Plan and device > Manage services > Going abroad

 

If it shows it's turned off then please turn it on. A green message will appear. You'll need to wait 2-24 hours for this to be successful. Once activated you may be required to restart the handset to get it connected.

 

I hope you enjoy the rest of your holiday. Please let me know how it goes.

 

Thanks


Rich
Forum Team
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