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leah_no1auntie
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I.T TEAM

Is it possible to speak to the I. T team as apparently it's only this team that can sort this
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Forum Team (Retired) Mat_H
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Re: I.T TEAM

Hi Leah_no1auntie,


I'm really sorry for any trouble caused on our part. I can assure you our team will be hard at work to get this sorted for you as soon as possible.

 

Let me know if you need anything at all.


Thanks,


Mat


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Re: I.T TEAM

Hi hansi,

 

I wanted to make sure that you're having the same issues.

 

I passed on your info when we spoke via PM. The team are hard at work to get this sorted for you.

 

Feel free to PM me with any further queries.

 

Thanks,


Mat


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hansi
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Message 2 of 8
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Re: I.T TEAM

Apparently not!

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leah_no1auntie
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Re: I.T TEAM

Just spoke to someone they are going to raise a second i.t. ticket to get the issue sorted but that doesn't help me when I want to upgrade today and not next week
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Message 4 of 8
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Re: I.T TEAM

Hi Leah_no1auntie,


I'm really sorry for any trouble caused on our part. I can assure you our team will be hard at work to get this sorted for you as soon as possible.

 

Let me know if you need anything at all.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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hansi
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Message 5 of 8
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Re: I.T TEAM

And my account is still all over the place and wrong, despite assurances that it will be fixed soon. When is this going to be sorted!!!

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Re: I.T TEAM

Hi Hansi,

 

What issues are you still encountering online?


Our team is hard at work to get this all sorted for you.

 

Let me know as soon as you can.

 

Thanks,

Mat


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hansi
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Message 7 of 8
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Re: I.T TEAM

Ok, so I am having to repeat all this over again despite the pm's I sent you. Unbelievable!

 

1. My allowances are wrong. It's showing unlimited minutes and timed minutes

2.My mb allowance use is wrong as I haven't used it for the last week and have it switched off on my phone

3. My second phone number is not shown.

4. My usage consists of seven pages all exactly the same with huge amounts of mb taken out on 2nd April      and this date appeares on every page.

 

This has been the situation since the upgrade!!

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Message 8 of 8
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Re: I.T TEAM

Hi hansi,

 

I wanted to make sure that you're having the same issues.

 

I passed on your info when we spoke via PM. The team are hard at work to get this sorted for you.

 

Feel free to PM me with any further queries.

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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