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gunnerB
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How to remove a barred number ?

I use a Nokia 215 on the Virgin network. A family member got a new mobile phone on the EE network at Christmas. I was able to call the number without any problem. I now find  when I dial the number I get the message "calls to this number are barred".  No one else has this problem with the number. I can ring the number okay from another mobile and my landline.  I rang 150 tonight and the staff member reset my  settings. I rang the EE number again later but no change. The girl I was speaking to was to ring me back in five minutes. I am still waiting on that call two hours later. Can anyone help ?

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Superuser
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Re: How to remove a barred number ?

Hi,

as you say your friend has a new phone from EE.

By any chance does their number begin with 0739?

If this is the case. The new EE number range 0739 hasn't yet been added to the Virgin Network system & their response is that it will be soon.

Could this be your problem?

AlexKid :-)

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Superuser
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Re: How to remove a barred number ?

Hi,

as you say your friend has a new phone from EE.

By any chance does their number begin with 0739?

If this is the case. The new EE number range 0739 hasn't yet been added to the Virgin Network system & their response is that it will be soon.

Could this be your problem?

AlexKid :-)

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gunnerB
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Re: How to remove a barred number ?

Alexkid,  Thanks for your answer which does clarify the issue a little for me while not actually solving my problem. Yes the number does begin with 0739. You say "their response" that it has not been added to the Virgin Network yet. Is that the response from Virgin itself or EE ?  

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Superuser
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Re: How to remove a barred number ?

Hi gunnerB,

there are a number of threads on this forum on this very issue.

It does seem strange that Virgin working itself on the EE network is taking so long about this but as yet there is no definite date from them (Virgin).

The best that we can gather is that the problem should be addressed & everything working correctly regarding this new number range soon (early 2016).

Lets just hope that it's very soon Smiley Happy

AlexKid :-)

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gunnerB
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Re: How to remove a barred number ?

AlexKid,     Many thanks for the information. It is all very clear to me now. I share your hope that Virgin will do the needful with the 0739 numbers sooner rather than later.

gunnerB

 

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