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gipsona
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How to contact Virgin Mobile

If have a problem with settings on my mobile - i have phoned helpdesk and the problem was not resolved and whenever i try to chat on-line it comes up that all advisors are busy. I dont have time to constantly try phone link and it is often easier to provide all details in an email ...................but i cant find anyway to email a helpdesk? My preference using email is that there is also a log of what action is being taken.

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Superuser
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Re: How to contact Virgin Mobile

There isn't email support anymore, the web chat replaced it ages ago. So you can either ring 789 / 0345 600 0789 again or persist with the web chat.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: How to contact Virgin Mobile

Hi gipsona,

 

there is no email support for Virgin Mobile only the Contact us link.

Or by calling 789 from a Virgin mobile or 0345 6000 789 from any other phone.

You say you have a problem with your settings - Maybe this link: Phone settings may help you.

Otherwise you could try describing your problem here in more detail and perhaps this forum may be able to provide your answer.

 

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Pottsmike1962
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Re: How to contact Virgin Mobile

Live Chat constantly busy

Helpline constantly busy then cuts you off after 4 minutes on hold.

You might a well write a letter to Santa Clause and stuff it up your chimney.

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0_0
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Message 5 of 5
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Re: How to contact Virgin Mobile

Trust Review UK

I died young in the chinmey in previous lifetime, it was horrible.

No seriously.

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