Menu
Reply
  • 36
  • 0
  • 1
vindi62
On our wavelength
220 Views
Message 1 of 4
Flag for a moderator

How to change old phone in account

I just bought a new mobile, a TTfone Venus 2 to replace my Sony Xperia L which is registered as my phone in my account.  How do I delete the Xperia and add my new mobile phone into my account.  I sent my old smart phone to be recycled by Virgin which was too complicate for me.  The TTfone Venus 2 is nice and simple, just like me :-)   

0 Kudos

Helpful Answers
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
367 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: How to change old phone in account

Hi Vindi62,


Thanks for posting Smiley Happy That's a great query!


I'm afraid that because the phone isn't from us, it won't be possible  to change this on your online account.

 

Sorry I couldn't help more.


Let me know if you need anything at all.


Thanks,


Mat
 


Who's who? Find out more about our community members. Good folk to know



All Replies
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
368 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: How to change old phone in account

Hi Vindi62,


Thanks for posting Smiley Happy That's a great query!


I'm afraid that because the phone isn't from us, it won't be possible  to change this on your online account.

 

Sorry I couldn't help more.


Let me know if you need anything at all.


Thanks,


Mat
 


Who's who? Find out more about our community members. Good folk to know


  • 36
  • 0
  • 1
vindi62
On our wavelength
175 Views
Message 3 of 4
Flag for a moderator

Re: How to change old phone in account

Hi Mat-H

Thank you for your help.

Vindi62

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
131 Views
Message 4 of 4
Flag for a moderator

Re: How to change old phone in account

No problem at all Vindi62!

 

I'm here if you need me Smiley Happy

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos