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Kirkby49
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How to change from contract to PAYG ?

Im currently on contract with Virgin and, for one reason or another, I now want to change this to PAYG.

How do I go about doing this?

 

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Superuser
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Re: How to change from contract to PAYG ?

Hi Kirkby49,

if you are on a 30 day rolling SIM only contract this won't be a problem.

You just need to call customer services on 789 and give 30 days notice.

 At the end of which your pay monthly SIM will become pay as you go.

AlexKid :-)

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Superuser
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Re: How to change from contract to PAYG ?

Hi Kirkby49,

if you are on a 30 day rolling SIM only contract this won't be a problem.

You just need to call customer services on 789 and give 30 days notice.

 At the end of which your pay monthly SIM will become pay as you go.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Kirkby49
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Re: How to change from contract to PAYG ?

Thanks for the info. Much appreciated.

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Forum Team (Retired) Mat_H
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Re: How to change from contract to PAYG ?

How did you get on with this Kirkby49?


Please let me know if you need anything at all.

Thanks,

Mat


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Kirkby49
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Re: How to change from contract to PAYG ?

I wouldn't recommend anyone to proceed along the lines suggested above. I dont think I'm being unkind if I describe the results as shambolic!

I'm currently left with a phone which can only accept incoming calls until such time as the attempt to move to PAYG is successfully reversed.

Not what I wanted really. The unsuccessful move to PAYG, anyhow, was motivated by a desire to activate roaming on at least one of our Virgin phones.

On this occasion, following several phone calls, I was able to reach a UK based Virgin employee who seemed remarkably well informed, and I am hopeful that all the problems affecting my Virgin phones may be resolved soon.

It would appear that Virgin rely on EE to enable roaming services and there are sometimes problems ensuring this has been done. This is, apparently, the most common cause of roaming problems.

So, my new friend on Virgin's UK staff is rolling back what changes have been made to my account and is also chasing up EE to enable roaming.

Fingers crossed.

 

 

 

 

 

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