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mag1
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How to cancel my mobile phone contract

Hello,

 

Does anyone can advise me what steps should I take to cancel contract of virgin mobile. I need to cancel that contract because someone ordered mobile phone on contract using my virgin media account. Can you give any suggest what can I do now, please? 

 

Thank you 

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Superuser
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Re: How to cancel my mobile phone contract

You'll have to phone 789 (free on a VM mobile) or 0345 6000 789 (chargeable from other services) and discuss. You cannot do this on this Forum.

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Superuser 2016/17
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mag1
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Re: How to cancel my mobile phone contract

Thank you for an answer. I spoke with them a few days ago and I explained what happened. They locked mobile phone and number but they said i have to give back that phone if not I will still have to pay. Honestly I am not able to returned mobile phone because I don`t have them and I never had. They informed me that the order was made on 1/7/15 and I`ve got only 14 days to cancel. Any idea what can I do? 

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Superuser
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Re: How to cancel my mobile phone contract

My advice is the same, phone. You'll have to make it clear you didn't order the phone and don't have it so you can't return it.

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Superuser 2016/17
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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mag1
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Re: How to cancel my mobile phone contract

Ok, thank you very much.

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