How or what do I need to do to send my Samsung back for repairs. I've already spoken to tech at Virg
Please can someone tell me how I can send my unusable Samsung phone back to Virgin for repairs or replacement. I've spent a wasted 1 1/2 hours on the phone to a technician, downloaded Kies but to no avail. I'm paying over £10 a month for a phone I can't use!
Re: How or what do I need to do to send my Samsung back for repairs. I've already spoken to tech ...
Welcome to the community and thanks for your post.
Sorry to hear you're having problems with your Samsung handset.
I'd like to help you get this sorted.
Out of curiosity what type of fault are you experiencing with your handset. Maybe I could give you some suggestions
You can apply for a repair online if you wish. You will need to log into your account then click on plan and device and then click the button labelled phone repairs located towards the middle, left hand side of the page.
If you have any difficulties doing this then please give our mobile team a call on 789 or alternatively on 0345 6000 789 where we'll endeavour to get this sorted for you.