I set up an account last Wednesday (24/6/15) for mobile phone, after I completed filling out the forms it said they'd let me know within 48hrs. I still haven't heard from them, wondering if it was a good idea to try to switch to virgin.
Sorry to hear we haven't got back to you since you filled out our forms.
Did you fill these forms out in store? If that was the case and you are still looking to join us you could either go back to the store or why not give us a call on 0345 6000 789 so we can get this sorted for you.