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Apsalar
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How long shall I wait for my SIM?

Hello,

I signed up for VM sim plan on 22/02. I was suppose to get my SIM on 23 of feb but I never received it. I received Direct Debit Info which shall be sent after I signed my contract. How much longer will I wait for my sim?

Btw, I checked my email and the order confirmation message is lacking my House number. How is it possible if I got the other letters with perfect address on them?!

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Superuser
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Re: How long shall I wait for my SIM?

Hi Aspalar,

 

I believe that it is normal for your house number to be missing from the email.

However if your new SIM doesn't arrive tomorrow, I would give customer services a call: 0345 6000 789.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Re: How long shall I wait for my SIM?

Hi Aspalar,

 

I believe that it is normal for your house number to be missing from the email.

However if your new SIM doesn't arrive tomorrow, I would give customer services a call: 0345 6000 789.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png