Welcome to the community and thanks for posting. I'm so sorry to hear you haven't a reply from us in over 24 hours following the technical glitch. I'll try my best to find out what's happening with it.
I've replied to your post here. I can also see you've sent a private message to Mat_H for the same issue. I'm going to be picking that up too so expect a reply shortly.
Finally, I appreciate it's frustrating but please refrain from creating multiple threads for the same topic as per the Forum Guidelines as it can cause confusion when it comes to getting you the right help.