I have free insurance for my mobile phone and I dropped it and ithe glass has cracked. Please advise me what to do. Thank you. Mrs Shirley Preece.
According to the terms on the website, the excess on the "free" insurance is £70 or £150 depending on your handset model.
To Shirley - you need to visit http://www.newasurion.com/virgin to start the claim process.
In view of the excess charge and dependant on extent of damage it might just be more straightforward, cheaper and quicker to look on internet (ebay etc) for a replacement kit.
They are supposed to be easy to fit but often the help of a techy type person is a great help if not one yourself of course.
Welcome to the community
I'm really sorry to hear about the damage to your handset - it's great to hear you have inclusive insurance with us though.
As Gorf has explained, New Asurion provide our inclusive insurance and you can head over to http://www.newasurion.com/virgin to start your claim.
Alternatively, head over to http://www.newasurion.com/virgin/contact-us for more ways to get in touch with the insurance team.
Let us know how you get on.
Mark YForum Team
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