I have moved to Bulgaria and want to cancel my mobile phone. I have been trying to call but for some reason when I get to the last option the keypad no longer works. I've tried to chat online but they are always busy. There is no option to cancel within my account. I am getting very sick of this very poor customer service and it would seem my only option is to cancel my standing order.
Sometimes calling from overseas can mess up menu systems and they don't recognise when you press buttons on your phone.
Normally if you ignore the options and don't press anything it will eventually put you through to someone. Does this not work in your case ?
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