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themouseiswet
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How do I allow Smartcall access to my contacts on an iPhone 4 please?

I know it's to do with Privacy settings but Smartcall hasn't asked for access to my contacts in order for me to allow it when I try to add a number to my contacts through the app.

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glenda76
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Message 2 of 10
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

Have you setup the app and registered you phone?

 

linked here

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themouseiswet
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

Yes, no problem there. It's when I try to add a number I've just called to my contacts I get the message "This app does not have access to your contacts".

 

When I go into settings on my iPhone, Privacy, Contacts, there is a couple of lines saying "Applications that have requested access to your contacts will appear here" and Smartcall doesn't appear there.

 

Smartcall has not requested any access apart from the microphone in Settings, Privacy. Smartcall doesn't seem to be communicating with my phone at all though it works in every other aspect.

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themouseiswet
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

I've uninstalled and re-installed the app and it's still the same...
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Forum Team (Retired) Mat_H
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Message 5 of 10
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

Hi themouseiswet,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with Smartcall. I want to get this all sorted for you. This may be an incompatibility issue with the older version of iOS on the phone.

 

I'll check in with a colleague regarding this and I'll let you know tomorrow.

 

Thanks for your patience

 

Mat


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Forum Team (Retired) Mat_H
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Message 6 of 10
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

Hi Themouseiswet,

 

Thanks for your patience Smiley Happy

 

I've raised this up on my side and I will let you know as soon as I receive a response.

 

Thanks,


Mat


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themouseiswet
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

After 10 weeks with no reply then I guess it'just no good on an iPhone 4 then. I will remove the app in that case even though it had such potential. Perhaps it's time to go back to giffgaff as I'm not happy with the quality of calls I make on the Virgin (ee) network. They promised the best coverage in the UK but they simply don't have the call quality! I NEVER had any problems with making AND receiving giffgaff calls!

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Forum Team (Retired) Mat_H
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Message 8 of 10
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

Hi themouseisewet,

 

I'm really sorry that you're still having issues with this. With regards to fixing this, can you see any Smartcall app specific options in the settings?

 

Let me know as soon as you can.

 

Thanks,


Mat


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themouseiswet
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Message 9 of 10
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

I can't see anything Mat as I have uninstalled the app! Previously I had been right though all the settings on my phone which is why I came to this forum for help as there were no settings to allow the app to access my contact list... Thanks anyway!

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Forum Team (Retired) Mat_H
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Message 10 of 10
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Re: How do I allow Smartcall access to my contacts on an iPhone 4 please?

Sorry to hear that themouseiswet Smiley Sad

 

Please let me know if you need anything at all. I'm here if you need anything at all.


Thanks,


Mat


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