Menu
Reply
  • 2
  • 0
  • 0
Csalmoni
Joining in
142 Views
Message 1 of 5
Flag for a moderator

How do I access voicemail if I get "not a recognized number,message 112 2.

I am not able to access my voicemail with my iPhone 5s.  My husband has the same phone, same plan and account with no problems. When I press the message button, the phone calls my number, and I get an automated recording:..."is not a recognized number. Message 112 2. I called virgin three times, but got nothing resolved. I loved up on the internet how to fix this myself, but I need the Virgin voicemail number.  

I also tried dialing 222, but get no answer.

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
121 Views
Message 2 of 5
Flag for a moderator

Re: How do I access voicemail if I get "not a recognized number,message 112 2.

Hi Csalmoni,

 

Welcome to the forums Smiley Happy

 

Sorry to hear you've had some issues accessing your voicemail. I want to get this sorted for you.

 

So we can look into this for you, can you let me know what happens when you hold down the 1 key on the keypad?

 

Looking forward to hearing from you.

 

Thanks,


Mat
 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 2
  • 0
  • 0
Csalmoni
Joining in
116 Views
Message 3 of 5
Flag for a moderator

Re: How do I access voicemail if I get "not a recognized number,message 112 2.

I get the same automated message I.e. "Not a recognized number." Thx!

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
110 Views
Message 4 of 5
Flag for a moderator

Re: How do I access voicemail if I get "not a recognized number,message 112 2.

Thanks for coming back to me Csalmoni Smiley Happy

 

It sounds like we need to enable the diverts correctly for the phone. Are you able to give us a call on 789 or 0345 6000 789?

 

Our team will be able to make sure that this is enabled for you. Let me know how you get on with this.

 

Looking forward to hearing from you.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
107 Views
Message 5 of 5
Flag for a moderator

Re: How do I access voicemail if I get "not a recognized number,message 112 2.

Hi Csalmoni,

 

Did you manage to give the team a call regarding your voicemail?

 

Please let me know if you need any further assitance. I hope you have a great weekend Smiley Happy


Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos