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alanaljan
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How can i email virgin mobile

How can i contact virgin mobile by email to send attachments of texts sent from them.

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Forum Team (Retired) Mat_H
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Message 2 of 11
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Re: How can i email virgin mobile

Hi alnajan,

Welcome to the forums Smiley Happy

I'm afraid we don't have an email address for this. What are the text messages regarding?

Let me know as soon as you can.

Thanks,
Mat


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alanaljan
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Re: How can i email virgin mobile

 Thanks for your reply. l am trying to email Virgin mobile to attach some copies of texts received confirming my call limit . My wife used my phone for 16 minutes.on ending the call to her elderly aunt for some unknown reason the phone re-called the aunt and stayed open for nine hours costing £131. Her aunt says she never had another call but Virgin wont here of it and were very rude cutting off my call. The texts state that l have reached my limit, then a minute later that l have 95%, then 75% of my limit.  l need to contact them direct not through the foreign call centre. Regards Alan 

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Forum Team (Retired) Mat_H
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Message 4 of 11
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Re: How can i email virgin mobile

I'm afraid it's not possible to send the attatchments to us via email alanajan. 

Are you able to attatch the pictures to me in a PM? You can PM me by clicking on the picture of my face and selecting the send me a message option.

Thanks,

Mat


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alanaljan
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Re: How can i email virgin mobile

Sorry Mat l am not that clever ?? l can forward an email to you with attachments but l need an address.  Sorry what`s a PM.  Regards Alan

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Superuser
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Message 6 of 11
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Re: How can i email virgin mobile

PM stands for "private message". Matt has given instructions on how to send one in his post.
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Superuser
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Message 7 of 11
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Re: How can i email virgin mobile

Hi Alan,

a PM is a private message. Very easy to do and you will be able to include the attachments.

If using a PC hover your pointer over Mat's name or avatar (picture of his face) and a box will pop up with "send message" at the bottom left.
(Alternatively, click on either and it takes you to Mat's profile - "Send me a message" is at the top right of that page).

Click on that and you can type your message and include any attachments and send it to Mat (just like an email).

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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alanaljan
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Message 8 of 11
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Re: How can i email virgin mobile

Mattt l have sent over my attachments as requested but have had no reply, have l done something wrong.

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Forum Team (Retired) Mat_H
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Message 9 of 11
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Re: How can i email virgin mobile

Hi Alan,

 

Not at all!


We're looking into this and will be in touch asap.

 

Thanks,

Mat


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alanaljan
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Message 10 of 11
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Re: How can i email virgin mobile

Hi Matt, any update, Virgin have taken the money and l seemed to have got lost in the system. regards Alan

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