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Kimmy173
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How can I get a standard sim sent to me without phoning virgin

Hi all.

 

I have a roll-on contract with Virgin and use my own phone - a Sumsung S3. It's around 4-5 years give/take and the battery has died. It won't charge no matter what charger we try (we have lots). It registers that a USB cable is plugged in, but doesn't charge.

 

Anywho, I bought a new phone, but it only has a slot for a standard simcard and the samsung used a mini. Now when I swapped to the S3 I just phoned up virgin and they sent the micro out. I have no phone to call and ask them to send a standard and I threw my old one out. I understand that only one sim is active anyway so even if I had it, it probably wouldn't work. 

 

So my question is this: without a phone to call and request the change, is there anyway I can contact virgin via email or forum? 

 

Thanks in advance,

 

Kim

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bigmac1948
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Re: How can I get a standard sim sent to me without phoning virgin

Have you got a virgin store close to you
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Kimmy173
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Re: How can I get a standard sim sent to me without phoning virgin

I think there's one semi-close. Definitely within traveling distance. Will they have a card there for me or would they have to send away for one, do you know?

 

Thanks

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Forum Team (Retired) Mat_H
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Re: How can I get a standard sim sent to me without phoning virgin

Hi Kimmy173,

 

Welcome to the forums Smiley Happy

 

With regards to obtaining a new sim, you would need to give us a call on 789 or 0345 6000 789. The team in store would not be able to issue you a sim for the specific number.


Give us a call as soon as you can and we'll make sure this is sorted.

 

Let me know how it goes.


Thanks,
 

Mat


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Forum Team (Retired) Mat_H
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Re: How can I get a standard sim sent to me without phoning virgin

Hi Kimmy173,

 

How did you get on with getting the new sim?

 

Let me know when you can. I want to make sure this is all sorted for you Smiley Happy

 

Thanks,

Mat

 

 


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