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klarawilliams
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How can I chase a written complaint that I made over a month and a half ago?

Over a month and a half ago I made a written complaint after being treated disgustingly by the Virgin Mobile customer service. I would like to know how I can chase this complaint and try to resolve the issue.

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Re: How can I chase a written complaint that I made over a month and a half ago?

Hi Klarawilliams,

 

Welcome to the community and thanks for posting.

 

Sorry to hear you've not heard back from us regarding your written complaint. Appreciate this is frustrating.

 

I'd like to help you out with this.

 

I will send you a private message shortly (red envelope, top left hand side) to gather some further details from you.

 

Speak soon

 

Stephen_B
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