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cazza25
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Hi I have a moto g which is only showing emergency calls I cant get it to do anything else??

Hi I've had a new phone so gave my husband my moto g mobile however he can only get emergency calls on it when we tried to change to his number any help please

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steveob
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Re: Hi I have a moto g which is only showing emergency calls I cant get it to do anything else??

Is his sim Virginmobile?  If not, you have to unlock the phone before it will be recognised.  Does it show the network on the screen.  If it is Virgin, go to Settings/Phone/SoftwareUpdate and make sure you install it if there is one.  Just done this and it brought back my roaming internet connection.  Best of luck.

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steveob
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Re: Hi I have a moto g which is only showing emergency calls I cant get it to do anything else??

Oops!  Should have said to do a hard reset (or even a factory reset if there is nothing on the phone you need to keep) and see if that solves the problem, not just turning the phone off and on.

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