what number do i dial to cancel my sim only contract?
also how do i get a PAC code?
dial 789 from your mobile (0345 6000 789 from any other phone) and select the "thinking of leaving" option.
You can give notice of cancellation and request a PAC (Porting Authorisation Code) in the same call.
This code remains valid for 30 days but once you use it your Virgin SIM will become "dead".
Consider this as it would obviously make sense not use it just after your final refresh (thereby missing out on a few weeks of a tariff you've paid for).
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
how do i keep my number or will that move over with PAC?
karl711 wrote:how do i keep my number or will that move over with PAC?Thanks
that's why you want to ask for a PAC isn't it?
To move your Virgin Mobile number to another provider.
Once you give your new provider the PAC you obtain from Virgin they will transfer your mobile number to a SIM on their network.