You'll need to speak to customer services.
If you can't call off another phone, I'd recommend chatting online.
Select 'Account and billing', 'My broadband, TV and home phone package', and then 'chat online'.
I'm sure they'll be able to see what's going on for you.
Welcome to the forums
I'm sorry to hear you're having issues regarding the number suspension. I'll get this fixed for you!
Are you able to PM me your full name, mobile number and 3 characters of your password so I can do this for you?
You can do this by clicking on the image of my face and selecting the send me a message option on the right.
Let me know as soon as you can.
Who's who? Find out more about our community members. Good folk to know
How are you getting on with this currently? Please let me know if you need anything at all