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AmandaW
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Help sim won't work abroad!

Virgin help please respond. I am in mexico and my husbands phone won't work. He can't log on to his account as the security sends a code to his phone which he can't recieve. We can't find the web chat help on the website from Mexico, no email address for virgin and phone doesn't work so can't phone. Please send a email address or something to help us. We are on day one of a several month trip and need this phone to work !!
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Forum Team
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Re: Help sim won't work abroad!

Hi AmandaW

Welcome to the community.

I'm sorry to hear your husband is having issues with his phone.

It sounds like we may just need to get the roaming service enabled on the account.

It's a few days since you posted, did you manage to get this sorted or can we still help out?

Many thanks

Mark Y
Forum Team

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