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Xtine
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Help abroad

Helpppp please I've arrived in France and I'm unable to use my phone at all cannot ring virgin for help as its barring my call. 

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JakePasquill
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Message 2 of 10
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Re: Help abroad

You don't have international calling packages, any issues you have will have to be done either here on the forum, or when you get home.

If you're trying to call home from france, I'd recommend getting a local PAYG sim card with international calling, otherwise it may cost you a fortune.

For future reference, speak to VM about going abroad before you go if you need to use your phone Smiley Wink


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I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help Smiley Happy
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Superuser
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Message 3 of 10
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Re: Help abroad

Hi Xtine,

to call from abroad the Virgin mobile UK support line is +447953 967 967

If you get in touch with them, they'll be able to check that you have "Roaming" enabled on your phone and hopefully sort you out Smiley Happy

AlexKid :-)

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Xtine
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Re: Help abroad

Thank you ☺but the network won't allow me to call that number 😕

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JakePasquill
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Message 5 of 10
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Re: Help abroad

Is there any particular reason you need to contact virgin?

Is it urgent enough to require calling today?

You may need a PAYG sim with international calling to call VM to sort your issue xD


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I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help Smiley Happy
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Superuser
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Message 6 of 10
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Re: Help abroad

Hi Xtine,

you can call that number (+447953 967 967) from any other phone.

When you get through just give them your Virgin mobile number and account password.

AlexKid :-)

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Xtine
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Re: Help abroad

Hi yes thank you I cannot keep in touch with all family and friends. I thought there would be somewhere on the internet to reach VM but cannot find anything! 😑

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JakePasquill
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Message 8 of 10
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Re: Help abroad

Yeah, I thought as much..

Grab a local Sim Card, top up and grab an international bundle. That's the only advice I can give that doesn't include running in circles Smiley Happy


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I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help Smiley Happy
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Superuser
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Message 9 of 10
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Re: Help abroad

Hi Xtine,

do you have WhatsApp on your phone?

Provided your friends & family also have it, all you need is a bit of free WIFI & it won't cost you anything to keep in touch.

AlexKid :-)

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Xtine
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Message 10 of 10
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Re: Help abroad

No unfortunately I don't - but thank you for your reply 😃

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