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Corvuscorax
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Have Sony Experia M2 Can receive text messages (using Messaging) but cannot send.

Suddenly, I can only receive text msgs.  I cannot send.  Simply get red messaging symbol and the error msg "Could not send" after the msg.  I have tried everything I think.  Have updated the software twice and still no messages going out.  Everything else works fine. Please help!

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Forum Team
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Re: Have Sony Experia M2 Can receive text messages but cannot send.

Hi Corvuscorax,

 

Welcome to the community and thanks for posting. I deeply apologise for the problem you're experiencing when sending text messages. This is obviously a pain for you as it's an important part of modern day communication.

 

I'd very much like to get to the bottom of this but require further information. Could you please answer the following questions:-

 

Do you have an unlimited text package?

Have your tried to text multiple contacts?

Is it a short or long text message?

Does the Virgin network still show when sending?

Do you have trouble making/receiving calls?

 

Look forward to your reply.

 

Thanks


Rich
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Corvuscorax
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Message 3 of 7
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Re: Have Sony Experia M2 Can receive text messages but cannot send.

Yes I have unlimited everything.  

No, it does not work for multiple contacts either.

Long or short is a still a problem.

The bars are present.  This happens on wifi at home too.

No trouble at all with phone calls. In or out.

Thanks,

Look forward to hearing from you.

Yours 

Ross

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Lee_B
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Message 4 of 7
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Re: Have Sony Experia M2 Can receive text messages but cannot send.

Just to eliminate 1 thing..


1.From your Home screen, tap the Application screen icon.
2.Find and tap Phone.
3.Type *#*#4636#*#*.
4.Tap Phone information.
5.Scroll down to SMSC.
6.Enter +447958879890, then tap Update.

Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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Message 5 of 7
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Re: Have Sony Experia M2 Can receive text messages but cannot send.

Hi Ross,

 

Many thanks for getting back to me and answering the questions. It gives me a better understanding of the problem.

 

Have you tried Lee_B's suggestion? Did you have any joy with that?

 

I'm also going to send you a private message to discuss some more options. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
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Corvuscorax
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Message 6 of 7
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Re: Have Sony Experia M2 Can receive text messages but cannot send.

Hi,

Thanks for your response.  Unfortunately, I did exactly as you suggested but when I entered the phone no.  exactly as you gave it, I tapped "update" and got "update error" in place of the number I submitted.

Thanks 

Ross

 

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Lee_B
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Message 7 of 7
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Re: Have Sony Experia M2 Can receive text messages but cannot send.

Hi Corvuscorax

Any update on the issue. Are you still unable to send sms or did Rich_B fix this for you: )
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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