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ukguy183
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Handset loan direct debit problem...

I have the direct debit tariff setup for the pay monthly sony xperia m4 aqua black phone.  But I'm not being charged by direct debit for the handset.  The handset should be £7 a month.  The tariff direct debit is £5 a month.  I have phoned customer services several time for the handset direct debit and they have my bank details.  Can you please sort this out for me.  Or if not can I pay by automated phone service for the handset or by online for the handset?

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Re: Handset loan direct debit problem...

Hi ukguy183

Sorry to hear that you're having some issues with the Direct Debit payments.

These would usually be set up when the handset agreement is taken out.

I've dropped you a PM with some more information - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

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