So It has now been over 7 days waiting for my problem to be resolved.
I understand from reading other posts that I have a split service issue.
I can call people and it shows my old number that was ported across. However when people try to call me it says the number is out of service. However it works for people calling me that are on the EE network.
I also cannot sent text message to anyone that is not on EE.
I've spoke to many support centre people including managers. Many of them promise to call me back the next day and then don't. I've never experienced such a bad service in all my life and wish I hadn't chosen Virgin mobile.
I've also been given false information on several occasions until being informed that it's a problem with EE since 20th June.
I've escalated twice to no avail as the managers have proven to be equally as bad in keeping their promises.
Outsourcing service contracts to overseas call centres may save money but ruin the reputations of companies 😤
I've asked to speak to the technical team several times but they are hiding behind the service desk, not willing to speak to customers.
I can't leave Virgin mobile because they can't supply a PAC code until the transfer is complete.
As already mentioned, I've now been without a working phone for over a week and am basically being told there is nothing that can be done.
What the hell am I supposed to do? There is no means of escalating the technical issue and experiences of bad service.
Only thing left is to call the mobile phone regulators to complain about Virgin mobile😡
I would greatly appreciate if anyone has any suggestions 👍🏻
Yes I do require support as the problem is still not resolved!
I find it unbelievable that customers are left without the full use of their mobile phones with no solution in sight.
I've been advised that this is an issue with EE and that there is currently no solution.
I work in the management side of IT for a global company, this would not be acceptable within any industry and there must be a workaround to correct the corruption. However, in the case of Virgin Mobile nobody seems interested in sorting this out.
In my opinion, if Virgin Mobile as a company was losing money through an IT fault then the bugs would be rectified immediately.
My contract is with Virgin Mobile, therefore in my opinion Virgin Mobile must apply pressure to get this issue resolved.
If there is anybody out there who can resolve this problem, I would be most grateful for your support as I am banging my head against a brick wall. I am due to go on holiday in a couple of weeks where having use of my mobile is critical.
My current workaround is to use WhatsApp, however I do not wish to use data abroad as it will cost me a small fortune.
I have had a similar problem for over two weeks now. My number has been ported across and shows on my account page. But when I text or phone it is billed to the number I want to keep but no one can call me on my number only the virgin number. Apparently an EE problem. Total shambles.
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