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Pete28
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HTC ONE Mini 2 not accepting calls.

Each time I turn off mobile data my HTC One Mini 2 stops accepting incomming calls and texts. I have to restart the phone to cure the fault. Callers get the message 'This phone is not available right now, please try again later'. Anyone else have this fault ??
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Forum Team (Retired) Mat_H
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Re: HTC ONE Mini 2 not accepting calls.

Hi Pete28,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having this problem with your phone. I want to get this sorted for you. Does this happen in any area?

 

Are you also able to try your sim in another phone to see if this happens?

 

Let me know as soon as you can.

 

Thanks,

 

Mat
 


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Pete28
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Re: HTC ONE Mini 2 not accepting calls.

Hi Mat, I am unable to try the SIM in another phone, the problem does happen in any area. I have now noticed it happens when I am on mobile data and then connect to WiFi network so it happens every time mobile data switches off.
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Pete28
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Re: HTC ONE Mini 2 not accepting calls.

Hi again, forgot to mention I did a factory reset at the weekend, still the same problem.
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Forum Team (Retired) Mat_H
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Re: HTC ONE Mini 2 not accepting calls.

Thanks for coming back to me Pete28 Smiley Happy

 

I want to try and change some of the network settings in the phone. Are you able to go to Settings > Mobile Data > Network Mode and change the network mode to GSM only?

 

Give this a go and let me know how you get on.

 

Thanks,

Mat
 


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Pete28
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Re: HTC ONE Mini 2 not accepting calls.

Hi Mat,
I have switched to GSM only and have turned mobile data off then on twice and I am still able to receive calls. I am also in a different area at the moment.
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Forum Team (Retired) Mat_H
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Re: HTC ONE Mini 2 not accepting calls.

That's good that you're still able to receive calls Pete28 Smiley Happy

 

Keep me posted and let me know if it continues.

 

Thanks,

Mat


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Re: HTC ONE Mini 2 not accepting calls.

HI again Mat,

I have been switching off mobile data manually, and automatically when connecting to wifi, at regular intervals today whilst the network mode is set to GSM only and I can still receive incomming calls. However if I set the network mode back to GSM / WCDMA Auto or GSM / WCDMA / LTE Auto the problem returns - no incomming calls or texts after switching off mobile data until I restart the phone. Other than using GSM only is there a fix for this ??

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Message 9 of 11
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Re: HTC ONE Mini 2 not accepting calls.

Hi Pete28,


Thanks for coming back to me Smiley Happy

 

Glad to hear we've established where the fault lies. I'm afraid there isn't a fix for this as it's a software issue with some android phones compatibility with networks. It's down to the phones manufacturer to issue a software update for this.


As the phone is nearly 2 years old (from the release date), I'd be unable to guarantee that this will ever be fixed by HTC. Sorry if this isn't the news you wanted to hear. 

 

Please let me know if you have any further questions.


Thanks,

Mat


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Pete28
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Message 10 of 11
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Re: HTC ONE Mini 2 not accepting calls.

Hi Mat,
Thanks for your help, I guess I should have picked the Samsung at the last upgrade. !!.I have e-mailed HTC Support twice but they do not reply so they are now off the list come the next upgrade.
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