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89Istvan89
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HELP - USING VIRGIN SIM ABROAD

helo there
(The contact number is my hungarian one - ############ (Due my english one is not working (##############) - this is why im exting you.
Im trying to use my virgin media UK sim card. but i can not.
For some reason it says i dont get the servie.
I put my simcard into different devices and its all the same problem it (the sim card it self) would not let me to connect to a forign network.
Last year september it was working, but something has changed.
Some pictures to show you what i mean:

As it says the network is locked (for some reason)

Network not available ( ?? ) Why

https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-xpl1/v/t1.0-9/13417398_1106942212696524_6155073419...

No network.

https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-xpt1/v/t1.0-9/13434686_1106942179363194_1846895323...

It cant get acces to the network Smiley Sad


https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-xpa1/v/t1.0-9/13445251_1106942116029867_7287728381...

im keep trying but nothing happens : (

https://fbcdn-sphotos-c-a.akamaihd.net/hphotos-ak-xal1/v/t1.0-9/13432292_1106941979363214_2453580914...

It says out of service...
So how can we solve this problem now_

https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-xpt1/v/t1.0-9/13442287_1106941832696562_7722232750...

Everything is ON . so should work. but it doesnt.

So what can i do know_

Please let me know

Please call back as soon as possible.
Thank you.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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89Istvan89
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Re: HELP - USING VIRGIN SIM ABROAD

Well... On 30th of Jun I'll visit my virgin media centre and I'll let you know what they said anyway.
I thought maybe my sim card is damaged or something?
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Superuser
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Re: HELP - USING VIRGIN SIM ABROAD

Hi 89lstvan89,

 

have you checked the settings in your Virgin Mobile account?

 

You need to log into your account then click on  the "Plan and device" tab.

Go to "Manage my services" and check that "Roaming" is set to ON & "International call barring" is set to OFF

If not, make the change by moving the "switch".

 

Allow time for your account to update if you have to make a change to the settings.

(Virgin advise that this may take upto 24 hours).

Then reboot your phone by turning it off & on again.

 

If it still doesn't find a network when back on try a manual search for a network.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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89Istvan89
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Re: HELP - USING VIRGIN SIM ABROAD

I've checked them
https://postimg.org/image/f803rv0xj/
But still not working, you see? Smiley Frustrated
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89Istvan89
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Re: HELP - USING VIRGIN SIM ABROAD

Sorry about the private info... I just wanted to show you exactly what I mean...
Proof Smiley Happy
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89Istvan89
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Re: HELP - USING VIRGIN SIM ABROAD

Well... On 30th of Jun I'll visit my virgin media centre and I'll let you know what they said anyway.
I thought maybe my sim card is damaged or something?
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89Istvan89
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Re: HELP - USING VIRGIN SIM ABROAD

https://postimg.org/image/5pvhd4w3b/

Does it make sense?
I've just switched off, and now it says
Jaay now I can use it abroad (?)
In a green light
Fck me!... How "strange" this system
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Superuser
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Re: HELP - USING VIRGIN SIM ABROAD

Thank you 89lstvan89 for sharing.

 

Clearly something is very wrong here and this might account for the large number of posts on "Roaming"

 

Hopefully this will be picked up by the Virgin team and investigated.

 

AlexKid :-)

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Forum Team
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Re: HELP - USING VIRGIN SIM ABROAD

Hi 89Istvan89,

 

Welcome to the community and thanks for posting. I deeply apologise for not being able to use your phone abroad.

 

I've replied to your other thread here.

 

To avoid confusion please respond to me on that one.

 

Thanks


Rich
Forum Team
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