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Sarahd2345
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HELP! My order

I placed an order Friday and was told I would get confirmation within 24 hrs and I have not heard anything. Can someone help please?
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Samax1
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Re: HELP! My order

I have the same issue!
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Sarahd2345
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Re: HELP! My order

No one seems to want to help 😪
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Mummyof2girlies
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Re: HELP! My order

Same with me I had email saying technical glitch there end would contact in 24 hours and had nothing since then
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Ramoni
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Re: HELP! My order

I ordered phone on 17th Nov.  Received email next day to say doing credit check and would have response within 48 hours - STILL WAITING !!!!!

As I have lso signed up for phone, broadband and TV - hope I get better service, but am concerned.......

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Kaylz88
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Re: HELP! My order

I've got exactly the same problem. I'm really starting to panic now :/

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Kaylz88
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Re: HELP! My order

Right everyone... If you give them a ring they should sort it for you then Smiley Happy

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Ramoni
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Re: HELP! My order

Not going to bother anymore.....contacted Tesco this morning, all sorted within 5 minutes and phone now on the way. 

SO THANKS VIRGIN FOR YOUR MARVELLOUS SERVICE (HA! HA! HA!)

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Forum Team
Forum Team
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Message 9 of 9
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Re: HELP! My order

Hi all

 

I'm really sorry for the inconvenience you've experienced lately, we've been experiencing a delay in some of the orders we've received lately although the worst is behind us now. 

 

If you're still experiencing trouble with your order, can I ask that you send me a private message with your order number, postcode and house / door number, name of the account holder and the date you placed the order?

 

I'll do my best to chase this up for you then.

 

Sorry again


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