HELP GUIDE - Mobile Data Roaming for Pay Monthly / SIMO Customers
Mobile Data Roaming for Pay Monthly / SIMO Customers
If you are having problems using mobile data whilst you are abroad and your calls and texts are working fine then please try some of these diagnostics as they may help you connect whilst you are away. Hope this works for you. Have a nice trip.
In the first instance, please see our online Help & Support pages:
Please ensure Data & Data Roaming options are turned ‘ON’ in your device settings. Here are the basic steps for most devices:
Most Android devices – Settings > More Networks/Settings (you may skip this step on recent android devices) > Mobile Networks > Ensure Data Roaming is turned ‘ON’.
Most IPhone’s – Settings > Mobile Data > Ensure Mobile Data and Data Roaming are turn ‘ON’. Please make sure EU Internet is turned ‘OFF’.
If you need exact instructions please post the make and model of your device.
Please check that roaming is activated in your online account (Please allow 24 hours for changes to complete):
Online account > Plan and device > Manage services > Going abroad
Please check that the APN selected in your account is displayed as Virgin and not another network provider. Here are the basic steps for most android devices:
Settings > More Networks/Settings (you may skip this step on recent android devices) > Mobile Networks > Access Point Names = Virgin Media Mobile Internet
** It is not possible to manually change APN setting on IPhone’s but you can still reset the APN settings. Please note this will also reset the Wi-Fi networks so you will need to re-key your wireless passwords. Settings > General > Reset > Reset Network Settings.
If there is no option for Virgin APN’s then you will need to add them manually. Visit this link to get yours: