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NeonGlow
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Got Ripped off by VM on my smartphone

Hi,

 

I have two mobiles with Virgin Media.

 

The old one is not a smartphone, but I like it so I keep that for calls and texts.

 

But I wanted a smartphone for internet and HD camera.

 

I was told that it would be £14 a month including 250mb of data.

 

I have only used the Google search a couple of times, and I have been charged £17 for "EXTRA" usage not included in my tarrif. When I looked at the breakdown of usage NONE of the usage was included in my tarriff. If I was on 250mb included, then at least SOME of the data usage would be included in my tarriff.

 

It seems to me that I was lied to at the time of purchase regarding what was included. I am up to my OD limit. I cannot afford £31 a month as well as my other phone. I signed up for £14 a month ONLY.

 

I want to formally complain and cancel my contract on the grounds that I was lied to.

 

How do I do this please?

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NeonGlow
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Message 2 of 13
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Re: Got Ripped off by VM on my smartphone

Right, I've identified that I have been charged £1 a day for something that is only described as "Using the internet" on my bill.

 

But I know there have been days where I have not touched the phone.

 

So it's clear there is something on the phone that is using the interent ALL THE TIME!

 

I've also found out I have used NONE of my allocated included data of 250mb.

 

So my phone is set up wrong. Whatever is using the internet is using a service not included in my data. Why is Data split into dofferent categories?

 

And why are they not identified on my bill?

 

If they were I could switch off whatever is costing me £1 a day.

 

I have never had a smart phone before. But I do know that if you use WiFi on your phone you are supposed to put in your Wi Fi password. I have never been asked for this, so it is obviously using the data even though it is saying it's using Wi Fi.

 

How do I find out how to switch off data?

 

I've read the instruction manual and I am still none the wiser.

 

Please help ASAP as it is costing me money every day.

 

Thank you

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KevAmiga
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Message 3 of 13
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Re: Got Ripped off by VM on my smartphone

What phone is it?


TiVo, 150mb BB, Telco, Mobile.. .got em all Smiley Happy

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PlannedMadness
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Message 4 of 13
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Re: Got Ripped off by VM on my smartphone

I go into 'settings' then 'data usage' then turn off mobile data
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KevAmiga
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Message 5 of 13
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Re: Got Ripped off by VM on my smartphone

Thats one way.. only if its Android.

If we knew what phone it was we could give step by step instructions on disabling data ...


TiVo, 150mb BB, Telco, Mobile.. .got em all Smiley Happy

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jhuk
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Message 6 of 13
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Re: Got Ripped off by VM on my smartphone

Buy a 2nd hand good phone (I got a 1month old Moto x Gen2), get a VM Sim Only Contract for £5pm with 250mins calls/Unlimited TXT / 250MB data.

 

Try not use DATA while home use you WIFI esp when setting up a new phone as it will DL a lot.

 

Better than £14 after you pay that for a while you could have paid for the phone.

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NeonGlow
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Message 7 of 13
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Re: Got Ripped off by VM on my smartphone

Hi KevAmiga It is a Samsung Galaxy S4 mini. yes it's Android.

 

Hi PlannedMadness ok I think I managed to switch it off.

So do I have to keep switching Data usage on and off all the time?

thanks

 

Hi Jhuk yes I wish I could do that, but I cannot fork out for a handset. I know monthly is not the most econimical way, but the only way I could have a smartphone at this point. Will try to save up beforehand in future, but now I'm stuck with a 2 year contract.

 

I am still upset they didn't tell me there would be extra charges.

 

So is it normal to charge £1 a day for Data usage?

 

If so, why has it not used ANY of my included 250mb data?

 

thanks

 

 

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jhuk
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Message 8 of 13
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Re: Got Ripped off by VM on my smartphone

I read conflicting info on various sections of VM messy site.

 

You can pay £1 per GB/DAY (need read it again TBS) over your tariff or on another section it says you get slower 2G speeds for remainder of the calendar month.

 

I am not sure why it has not used your Tariffs data, did you enable Roaming on by mistake?

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NeonGlow
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Message 9 of 13
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Re: Got Ripped off by VM on my smartphone


jhuk wrote:

I read conflicting info on various sections of VM messy site.

 

You can pay £1 per GB over your tariff or on another section it says you get slower 2G speeds for remainder of the calendar month.

 

I am not sure why it has not used your Tariffs data, did you enable Roaming on by mistake?


Thanks Jhuk, I did not understand Roaming. What is it and how do I turn it off?

 

Would "Data" not include "Roaming"? I switched Data off.

 

I think SOMETHING is on that shouldn't be as it gets through a lot of batrtery power for a device that is hardly used.

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jhuk
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Message 10 of 13
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Re: Got Ripped off by VM on my smartphone

You can check Roaming in your VM Mobile account.

 

 

https://mobile.virginmedia.com/ecare/login

 

Now again on VM messy site it claims Roaming is on by default for PAYG but not for Contract so you do not get a scary bill and you call CS to get it on/off.

 

I can tell you it was off for my 2nd Sim which is a PAYG Sim and can be enabled for my Contract Sim from within my account without calling CS.

 

Yes data off should be if even if Roaming but something is weird if you are getting DATA bills and have not sued the data in your Tariff.