The old one is not a smartphone, but I like it so I keep that for calls and texts.
But I wanted a smartphone for internet and HD camera.
I was told that it would be £14 a month including 250mb of data.
I have only used the Google search a couple of times, and I have been charged £17 for "EXTRA" usage not included in my tarrif. When I looked at the breakdown of usage NONE of the usage was included in my tarriff. If I was on 250mb included, then at least SOME of the data usage would be included in my tarriff.
It seems to me that I was lied to at the time of purchase regarding what was included. I am up to my OD limit. I cannot afford £31 a month as well as my other phone. I signed up for £14 a month ONLY.
I want to formally complain and cancel my contract on the grounds that I was lied to.
Right, I've identified that I have been charged £1 a day for something that is only described as "Using the internet" on my bill.
But I know there have been days where I have not touched the phone.
So it's clear there is something on the phone that is using the interent ALL THE TIME!
I've also found out I have used NONE of my allocated included data of 250mb.
So my phone is set up wrong. Whatever is using the internet is using a service not included in my data. Why is Data split into dofferent categories?
And why are they not identified on my bill?
If they were I could switch off whatever is costing me £1 a day.
I have never had a smart phone before. But I do know that if you use WiFi on your phone you are supposed to put in your Wi Fi password. I have never been asked for this, so it is obviously using the data even though it is saying it's using Wi Fi.
How do I find out how to switch off data?
I've read the instruction manual and I am still none the wiser.
Please help ASAP as it is costing me money every day.
Hi KevAmiga It is a Samsung Galaxy S4 mini. yes it's Android.
Hi PlannedMadness ok I think I managed to switch it off.
So do I have to keep switching Data usage on and off all the time?
Hi Jhuk yes I wish I could do that, but I cannot fork out for a handset. I know monthly is not the most econimical way, but the only way I could have a smartphone at this point. Will try to save up beforehand in future, but now I'm stuck with a 2 year contract.
I am still upset they didn't tell me there would be extra charges.
So is it normal to charge £1 a day for Data usage?
If so, why has it not used ANY of my included 250mb data?