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Bigga
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Good signal, says no service several times a day?

Has anybody come across this? About 3 or 4 times a day i will pick my phone up and it will say no service, i check the signal and have  -71 dbm for instance which is good but still says no signal and won't phone out or text, also won't receive calls. How long it's like this before i notice i don't know, except when i see people and they mention they've been trying to get hold of me.Restart phone and it's ok again until next time.

Also have texts that fail to send constantly although it says good signal....

I also randomly have a "no sim inserted, restart device". I know it's not the phone as the last one i had i got off my brother who had it new from Virgin, and that did it when i got it, i swapped again with my brother for same phone as he bought another and now this one does it, the other one is fine.

My other 2 sims both work ok.

Any suggestions gratefully received!

Thanks

 

 

 

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enlli
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Message 2 of 30
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Re: Good signal, says no service several times a day?

Could be a faulty SIM card. I assume the other 2 SIMS are also virgin

Try phoning 789 and getting a replacement

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Bigga
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Message 3 of 30
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Re: Good signal, says no service several times a day?

Cheers Enlli,

Forgot to say that i had a replacement sim and yes the other 2 are both virgin....

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Forum Team (Retired) Mat_H
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Message 4 of 30
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Re: Good signal, says no service several times a day?

Hi Bigga,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that you've had some issues with signal in your area. I want to look into this for you. Can I take your postcode to get to the bottom of this for you?


Thanks,

Mat
 


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Bigga
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Message 5 of 30
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Re: Good signal, says no service several times a day?

Hi Mat, postcode is TN8 6BU, thanks

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Bigga
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Message 6 of 30
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Re: Good signal, says no service several times a day?

Just to add Mat, one of my other sims is dropping signal and not sending texts, the 3rd sim isn't used a lot so can't say with that one.

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Forum Team
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Message 7 of 30
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Re: Good signal, says no service several times a day?

Hi Bigga,

 

Thanks for coming back to us.

 

I've checked the postcode with EE's mast checker and it does show a 3G mast near you has recently been fixed in the past 3 days. Whether this has been causing the issue I don't know.

 

How are things looking now?

Do you notice this happening when you're out and about?

 

Look forward to your reply.

 

Thanks


Rich
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Bigga
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Message 8 of 30
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Re: Good signal, says no service several times a day?

Hi Rich,

Cheers for getting back to me, the text thing where it doesn't send or takes ages etc happens all over, the no signal and reboot is generally at home. Yesterday was only once but day before was 3 times so will see what happens over next couple of days and let you know....

Cheers,

Bigga.

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Bigga
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Message 9 of 30
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Re: Good signal, says no service several times a day?

Hi Rich,

Today, 19th, my phone says good signal but hasn't been receiving calls as i have found out when someone was trying to get hold of me, my other sim has said no signal and won't send texts although it has a -65 dbm.....reboot and ok again? 

Bigga

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Bigga
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Message 10 of 30
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Re: Good signal, says no service several times a day?

Just to add, can no longer phone out or text......
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